Privacy Policy

Effective date: . This Privacy Policy describes how Spinalbio, operating at spinalbio.world, processes personal data when you browse our website, purchase habit guides and curated kits, or contact our team in Amsterdam, Netherlands.

1. Data controller

The data controller is Spinalbio, Weteringschans 110, 1017 XS Amsterdam, Netherlands. For privacy inquiries contact team@spinalbio.world or call +31614665209 during business hours.

2. Products and scope

This policy applies to information collected in connection with our daily well-being habit guides, rhythm path content, physical curated kits including the Habit Starter Journal, Evening Wind-Down Cards, and Weekly Rhythm Planner, order inquiries, shipping within the Netherlands, studio visits by appointment, and customer support related to those products.

3. Categories of personal data we collect

Depending on your interaction, we may process:

• Identity and contact data such as name, email address, phone number, and delivery address when you place an order or submit our contact form.
• Order and communication data including product selections, messages, consent checkbox confirmations, and correspondence history.
• Technical data such as IP address, browser type, device identifiers, pages viewed, referral URLs, and approximate location derived from IP for security and analytics.
• Cookie and similar technology data as described in our Cookies Policy.
• Payment-related metadata processed by our payment partners; we do not store full card numbers on our servers.

4. Purposes and legal bases under the GDPR

We process personal data only where a legal basis applies under the General Data Protection Regulation and Dutch implementation law:

• Performance of a contract when fulfilling kit orders, delivering digital guide access, or responding to product inquiries you initiate.
• Consent when you tick the contact form consent box, subscribe to optional updates, or accept non-essential cookies.
• Legitimate interests for website security, fraud prevention, improving product descriptions, and understanding aggregate use of rhythm path pages, balanced against your rights.
• Legal obligations such as tax and accounting records for product sales in the Netherlands.

5. How we use your information

We use personal data to process and ship curated kits, provide habit guide recommendations, answer questions about rhythm paths, manage returns under our Return Policy, send transactional emails about orders, maintain accurate inventory and pricing in EUR, improve website usability down to mobile widths of 320 pixels, and comply with applicable consumer and data protection rules in the EU.

6. Retention periods

Contact form submissions are retained for up to twenty-four months unless a longer period is needed to resolve an active product issue. Order records are kept for seven years where required for tax purposes. Marketing consents are stored until withdrawn. Server logs are rotated typically within ninety days unless needed for incident investigation.

7. Recipients and processors

We share data with trusted processors including hosting providers, email delivery services, payment processors, parcel carriers for Netherlands deliveries, and analytics providers bound by data processing agreements. We do not sell personal data. Transfers outside the European Economic Area occur only with appropriate safeguards such as Standard Contractual Clauses.

8. Your rights

You may request access, rectification, erasure, restriction, portability, or objection to processing where applicable. You may withdraw consent at any time without affecting prior lawful processing. You may lodge a complaint with the Autoriteit Persoonsgegevens in the Netherlands. We respond to rights requests within one month unless extension is permitted.

9. Security measures

We apply HTTPS across spinalbio.world, access controls, encrypted connections to partners where supported, and staff training on confidentiality. No method of transmission is completely secure; please use strong passwords for any accounts we provide.

10. Children

Our habit guides and kits are designed for adults managing their own routines. We do not knowingly collect data from children under sixteen without parental authority. Contact us to remove such data if discovered.

11. Automated decision-making

We do not make solely automated decisions with legal or similarly significant effects regarding product eligibility. Recommendations on kits are manual or general content, not profiling scores.

12. Third-party services

Embedded maps and font or icon CDNs may process technical data under their own policies. Review Google Maps and CDN provider notices when interacting with those features.

13. Changes to this policy

We may update this Privacy Policy when products, processors, or laws change. Material updates will be noted on this page with a revised effective date. Continued use after publication constitutes acknowledgment where permitted by law.

14. Contact

Spinalbio, Weteringschans 110, 1017 XS Amsterdam, Netherlands. Email: team@spinalbio.world. Phone: +31614665209.